Terms of sale

Terms and Conditions of Sale – ItsLabubu™

Welcome to ItsLabubu™, the premier destination for exclusive Labubu collectibles. Our commitment is to provide an unparalleled shopping experience defined by trust, transparency, and exceptional service. By placing an order on ItsLabubu.com, you agree to the following terms and conditions:

1. General Information

ItsLabubu™ operates as a high-end, independent reseller of authentic Labubu creations. Each collectible is sourced from trusted suppliers and verified for authenticity before being made available for purchase. These Terms and Conditions apply to all transactions carried out on our website worldwide.

2. Product Authenticity & Availability

  • Every product listed on ItsLabubu™ is 100% genuine and undergoes rigorous quality checks.

  • Availability is limited and subject to change at any time without prior notice, reflecting the rarity and collectible nature of our items.

  • Items in your cart are not reserved until checkout is successfully completed.

3. Pricing & Payment

  • All prices are displayed in Euros (€) unless otherwise stated, inclusive of applicable taxes where required.

  • We accept secure payments via major credit cards, Apple Pay, PayPal, Klarna, and other trusted payment providers.

  • In rare cases of pricing errors, we reserve the right to cancel or adjust an order after notifying the customer.

4. Order Confirmation

  • Once an order is placed, you will receive a confirmation email summarizing your purchase details.

  • Orders are typically prepared for dispatch within 24-48 hours of confirmation.

5. Shipping & Delivery

  • We offer fast worldwide shipping with tracking, typically within 3 to 6 business days in Europe and 4 to 8 business days internationally, depending on destination.

  • Customers are responsible for providing accurate shipping details. We cannot be held liable for delays caused by incorrect information or customs processes.

6. Returns & Exchanges

  • Due to the limited and collectible nature of our products, all sales are considered final.

  • Returns are only accepted if the item received is defective or incorrect, and must be requested within 14 days of delivery.

  • Returned products must remain sealed, unused, and in their original packaging to qualify for a refund or replacement.

  • Shipping fees for returns are the buyer’s responsibility unless the error is on our part.

7. Risk of Loss

  • Once the package has been handed to the carrier, the risk of loss or damage passes to the customer.

  • We ensure professional and secure packaging for every order to minimize risks during transit.

8. Fraud Prevention & Order Cancellation

  • For your safety, ItsLabubu™ reserves the right to cancel any order flagged for potential fraud or payment irregularities.

  • Multiple failed payment attempts or chargeback claims may result in account restrictions.

9. Intellectual Property

  • All content on ItsLabubu.com, including images, text, and branding, is the intellectual property of ItsLabubu™ or its licensors and may not be reproduced without authorization.

10. Customer Support

For any inquiries or assistance, our dedicated support team is available at support@itslabubu.com. We pride ourselves on providing prompt, courteous, and personalized service for every client.

Our Promise

ItsLabubu™ stands for authenticity, exclusivity, and premium service. When you shop with us, you are not just buying a collectible—you are joining a global community of discerning Labubu enthusiasts who expect nothing less than the best.