Frequently asked questions

Why Choose ItsLabubu?

The ultimate destination for Labubu & POP MART™ collectors worldwide.

We’re not just a store, we’re a hub for verified collectors seeking rarity, authenticity, and prestige. Our mission is to elevate the collectible experience to a new standard of trust and service.

➤ Are your Labubu figures authentic?

Yes. 100%. Every piece is sourced directly from Japan, the birthplace of Labubu, and shipped to you from our local European warehouse with full authenticity guaranteed.

No fakes. No replicas. Ever.


➤ Why is ItsLabubu different from other stores?

We stock only official drops and maintain a high availability of rare pieces, even those sold out elsewhere. With direct sourcing and rapid dispatch, we deliver what others can’t.


➤ Are Labubu really worth the investment?

Absolutely. Some Labubu pieces resell for 10x their original price. You're not just buying a toy, you’re investing in rarity, culture, and status.

Shipping, Packaging & Support

Premium service, from warehouse to doorstep.

Our logistics are optimized for speed, safety, and peace of mind, so that every order arrives in pristine condition, no matter where you are in the world.

➤ Where are your items shipped from?

All orders are shipped within 24h from our central warehouse in Germany 🇩🇪.

Each product is first imported from Japan and stocked locally to ensure fast and reliable shipping.


➤ How long is delivery?
  • Europe: 2–5 business days
    USA & Worldwide: 4–8 business days

  • Every shipment is tracked and handled with collector-level care.

➤ Is your packaging secure?

We use reinforced protective boxes, designed for delicate collectibles. Your Labubu arrives exactly how it should: flawless.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.